部署周密 穩步推進,市自來水公司機關作風建設取得階段性成果

發布時間：2009-03-09 00:00:00 來源：名升網 　　本報訊（通訊員(yuan) 麥敏華）市(shi)(shi)自(zi)來(lai)(lai)(lai)水(shui)(shui)(shui)公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)取得階(jie)段性成(cheng)果。近日，市(shi)(shi)直(zhi)機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)督查(cha)(cha)組該公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)進(jin)行(xing)了(le)(le)(le)階(jie)段性檢(jian)查(cha)(cha)，對該公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)給于(yu)了(le)(le)(le)充分的(de)肯定。 　　領導重視(shi)，部署周密(mi) 　　為(wei)(wei)貫徹落實(shi)(shi)(shi)市(shi)(shi)委、市(shi)(shi)政(zheng)府(fu)辦(ban)(ban)公(gong)(gong)(gong)(gong)室關(guan)(guan)(guan)(guan)(guan)(guan)(guan)于(yu)印發《茂名市(shi)(shi)市(shi)(shi)直(zhi)機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)進(jin)一步(bu)加強機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)實(shi)(shi)(shi)施(shi)方案》的(de)通知(zhi)，市(shi)(shi)自(zi)來(lai)(lai)(lai)水(shui)(shui)(shui)公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)于(yu)今年(nian)1月14日召(zhao)開(kai)(kai)(kai)(kai)了(le)(le)(le)主題為(wei)(wei)“進(jin)一步(bu)加強機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)，提(ti)高(gao)(gao)供(gong)(gong)水(shui)(shui)(shui)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)水(shui)(shui)(shui)平(ping)(ping)(ping)”的(de)學習動員(yuan)大會(hui)，成(cheng)立(li)(li)了(le)(le)(le)機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)領導小組，宣(xuan)布了(le)(le)(le)《機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)實(shi)(shi)(shi)施(shi)方案》。此后，在(zai)今年(nian)的(de)新年(nian)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)會(hui)議上，該公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)黨總支又把(ba)“加強機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)，打造一支求(qiu)實(shi)(shi)(shi)效(xiao)、干實(shi)(shi)(shi)事(shi)的(de)干部隊伍”和“增(zeng)強服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)意(yi)(yi)識，不斷提(ti)高(gao)(gao)窗口(kou)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)水(shui)(shui)(shui)平(ping)(ping)(ping)”作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)為(wei)(wei)完(wan)成(cheng)今年(nian)供(gong)(gong)水(shui)(shui)(shui)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)任(ren)務(wu)(wu)(wu)的(de)要求(qiu)來(lai)(lai)(lai)抓(zhua)，以(yi)“人(ren)(ren)人(ren)(ren)是形象、處處是窗口(kou)、事(shi)事(shi)是服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)”的(de)標準嚴格(ge)要求(qiu)員(yuan)工(gong)(gong)(gong)，有力地推動了(le)(le)(le)機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)的(de)開(kai)(kai)(kai)(kai)展。 　　改(gai)(gai)進(jin)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)，提(ti)高(gao)(gao)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)水(shui)(shui)(shui)平(ping)(ping)(ping) 　　根據市(shi)(shi)委、市(shi)(shi)政(zheng)府(fu)提(ti)出(chu)以(yi)“改(gai)(gai)進(jin)機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)，提(ti)高(gao)(gao)行(xing)政(zheng)效(xiao)能”為(wei)(wei)主題的(de)機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)要求(qiu)，市(shi)(shi)自(zi)來(lai)(lai)(lai)水(shui)(shui)(shui)公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)能緊密(mi)結(jie)合城市(shi)(shi)供(gong)(gong)水(shui)(shui)(shui)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)、發展的(de)實(shi)(shi)(shi)際(ji)情(qing)況(kuang)，圍繞影響城市(shi)(shi)供(gong)(gong)水(shui)(shui)(shui)科(ke)學發展大局、市(shi)(shi)民反(fan)映(ying)強烈(lie)、事(shi)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)群眾切(qie)身利益(yi)的(de)方方面(mian)面(mian)，以(yi)提(ti)高(gao)(gao)供(gong)(gong)水(shui)(shui)(shui)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)水(shui)(shui)(shui)平(ping)(ping)(ping)為(wei)(wei)出(chu)發點(dian)，切(qie)實(shi)(shi)(shi)改(gai)(gai)進(jin)機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)。例(li)如(ru)：營(ying)業(ye)(ye)所辦(ban)(ban)事(shi)大廳內更新了(le)(le)(le)《營(ying)業(ye)(ye)廳業(ye)(ye)務(wu)(wu)(wu)流程須(xu)知(zhi)》，客戶對辦(ban)(ban)理水(shui)(shui)(shui)費查(cha)(cha)詢(xun)、收(shou)繳、變(bian)更用(yong)戶、用(yong)水(shui)(shui)(shui)報裝一目(mu)了(le)(le)(le)然，清(qing)楚(chu)明白；各(ge)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)窗口(kou)業(ye)(ye)務(wu)(wu)(wu)范(fan)圍標示清(qing)楚(chu)；工(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)人(ren)(ren)員(yuan)著裝整潔(jie)、禮貌待客等作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)規定要求(qiu)做得整整有條。另外(wai)(wai)，營(ying)業(ye)(ye)所還采取“溫馨提(ti)示”服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)，對每月用(yong)水(shui)(shui)(shui)量(liang)突增(zeng)30%以(yi)上的(de)用(yong)戶實(shi)(shi)(shi)行(xing)告知(zhi)用(yong)戶，及(ji)時(shi)查(cha)(cha)找(zhao)原因；保護用(yong)戶的(de)利益(yi)。 　　措施(shi)得力，穩步(bu)推進(jin) 　　自(zi)開(kai)(kai)(kai)(kai)展機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)以(yi)來(lai)(lai)(lai)，市(shi)(shi)自(zi)來(lai)(lai)(lai)水(shui)(shui)(shui)公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)通過公(gong)(gong)(gong)(gong)開(kai)(kai)(kai)(kai)投訴電話、設(she)(she)立(li)(li)投訴信箱、開(kai)(kai)(kai)(kai)通供(gong)(gong)水(shui)(shui)(shui)網絡平(ping)(ping)(ping)臺等多種形式，暢通聽(ting)取收(shou)集(ji)意(yi)(yi)見(jian)的(de)渠道，查(cha)(cha)找(zhao)機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)方面(mian)存(cun)(cun)在(zai)的(de)突出(chu)問題。同時(shi)，該公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)深入開(kai)(kai)(kai)(kai)展調研(yan)，廣泛聽(ting)取意(yi)(yi)見(jian)和建(jian)(jian)議。公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)各(ge)部門、科(ke)室尤(you)其是公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)窗口(kou)部門針對工(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)實(shi)(shi)(shi)際(ji)和思想實(shi)(shi)(shi)際(ji)，認真查(cha)(cha)找(zhao)自(zi)身存(cun)(cun)在(zai)的(de)問題，從思想根源上查(cha)(cha)，從工(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)實(shi)(shi)(shi)際(ji)中找(zhao)，從群眾意(yi)(yi)見(jian)中擺(bai)，虛(xu)心、客觀地正視(shi)存(cun)(cun)在(zai)的(de)問題。對查(cha)(cha)擺(bai)出(chu)來(lai)(lai)(lai)的(de)問題，公(gong)(gong)(gong)(gong)司(si)(si)(si)(si)機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)風(feng)(feng)(feng)建(jian)(jian)設(she)(she)領導小組專門組織召(zhao)開(kai)(kai)(kai)(kai)會(hui)議，落實(shi)(shi)(shi)措施(shi)，完(wan)善了(le)(le)(le)營(ying)業(ye)(ye)收(shou)費大廳、報裝窗口(kou)、工(gong)(gong)(gong)程預結(jie)算、各(ge)項(xiang)收(shou)費的(de)首問責任(ren)制、服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)承諾(nuo)制、限時(shi)辦(ban)(ban)結(jie)制、績效(xiao)考核制等各(ge)種行(xing)之有效(xiao)的(de)制度。此外(wai)(wai)，辦(ban)(ban)事(shi)窗口(kou)的(de)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)(zuo)人(ren)(ren)員(yuan)還掛牌辦(ban)(ban)公(gong)(gong)(gong)(gong)，熱情(qing)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)；對報裝、安(an)裝等服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)項(xiang)目(mu)實(shi)(shi)(shi)行(xing)限時(shi)辦(ban)(ban)結(jie)制，有效(xiao)地提(ti)高(gao)(gao)相關(guan)(guan)(guan)(guan)(guan)(guan)(guan)辦(ban)(ban)事(shi)率(lv)效(xiao)，提(ti)高(gao)(gao)了(le)(le)(le)機(ji)(ji)(ji)(ji)關(guan)(guan)(guan)(guan)(guan)(guan)(guan)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)水(shui)(shui)(shui)平(ping)(ping)(ping)。